Shopping with care
Returns & peace of mind.
If something isn’t right with your terrarium, start by contacting Kim. Here is what to know about requesting a return.
01 / Get in touch
Within 30 days of delivery.
Email kim@glassroots1.com within 30 days of delivery. Include your order number and a description of the issue. Kim will help you with the next steps for your return.
02 / The condition of your piece
Original condition, carefully assessed.
Returns are assessed for original condition, with plants and materials intact. Please discuss the issue and return arrangements with Kim before sending your terrarium.
03 / Your refund
What is included.
An eligible return is refunded for the full purchase price, excluding the original delivery charge. Refunds are processed within 14 business days of inspection.
04 / Custom pieces
Confirm the details before purchase.
Custom terrariums may be excluded from returns unless damaged or defective. Confirm the return terms for your custom piece with Kim at the time of purchase.
Let’s work through it together.
Have your order number handy, and tell Kim what happened.